Privacy Policy.

1.         About Us

1.1       Clique Payment Tech Limited (“we”/”us”/our”) takes its responsibility to look after your personal information very seriously. 

1.2       We are a ‘data controller’ for the purposes of the data protection legislation, and we are responsible for, and control the processing of, any personal information you share with us in relation to our website, app and service.

• This Privacy Policy contains important information about:
• The personal information we collect about you

(b)        Why we collect your information and what we do with it;

• Who your information will be shared with; and
• Your rights in relation to your personal data.

1.4       This notice relates to information collected from you via our service, our social media channels, email and any forms or questionnaires which you may complete on the website, or otherwise, as well as any postal, telephone or email enquiries you may make to us.

1.5       We have a separate cookie notice for any information which we collect via cookies, web logs, Google Analytics, and security and performance software. For further information about these please read our Cookie Notice.

1.6       If you have any queries relating to data protection matters or if you would like a copy of this Privacy Policy in another format (for example: audio, large print or braille) please contact our Data Protection Officer at:

Data Protection Officer
10 Park Place, Leeds, England, LS1 2RU
Email: info@clique.co.uk

2.         What information do we collect and why do we need it?

2.1       We process the personal information provided by you so we can supply our service.

To keep you updated, we wish to collect the following information about you to personalise your communications:

• Your name;
• Your email address;
• Country of residence;
• Postcode (if UK);
• Phone number;
• Date of birth; and
• Gender

2.2       If you also consent to receive marketing information from us, then we will use your personal information, with your explicit consent, to provide specific email communications related to us.

2.3       We may also use personal information submitted to us by you to run background and credit checks.

3.         Who will have access to your personal information?

3.1       Only we will have access to your personal data

4.           How is processing your information lawful?

4.1       The law requires us to determine which of six defined bases we use to process different categories of your personal information, and to notify you of the basis for each category.

4.2       When you ask us to provide you with information about our organisation we rely on the basis of explicit consent to process your personal data in order to provide you with this information. We will ask you to expressly opt in by clicking on a ‘tick box’.

4.3       Similarly, we rely on the basis of explicit consent for our use of cookies. You have the option to refuse to accept cookies each time you visit our website. However, if you do so, you may not be able to continue to use all or part of our website or our services. Please see our Cookie Notice for further information).

4.4       We continue to process your information on the consent basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by contacting our Data Protection Officer.

4.5       If you withdraw your consent we will not be able to supply you with our service.

4.6       When we respond to freedom of information and data subject requests, the legal basis for processing your personal data is that it is necessary to comply with a legal obligation placed on us as the data controller.

4.7       When we respond to complaints you may have about us, we process your personal data for the performance of a task carried out in the public interest.

4.8       There may also be instances where we need to process your personal data when it is necessary for our legitimate interests when your personal data is not processed in the context of public tasks, (or those of a third party) and your interests and fundamental rights do not override those interests. We would rely on this basis when we are required to communicate with you further to any enquiries or contact you have made with us, that is not covered by the lawful bases described above.

5.          How we protect your personal data

5.1       We employ comprehensive and appropriate security measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access, and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. Our security measures include organisational security (passwords and access controls, staff training, information security and data protection policies), physical security (secure data centres, building security) and IT security (firewalls, encryption).

5.2       Although we will always treat the information you send us with the strictest confidence, we cannot guarantee the security of the internet. No transmission over the internet can ever be guaranteed secure and it is possible, though very unlikely, that someone other than ourselves could access and read information sent to us in this way. If you feel concerned about this, please use another form of contact, e.g. telephone or post.

6.          How long do we keep your personal data?

6.1       We will retain your personal data only for as long as is necessary to fulfil the purposes for which we collected it. As a regulated financial institution, we are required by law to store some of your personal and transactional data beyond the closure of your account with us. We only access your data internally on a need to know basis, and we’ll only access or process it if absolutely necessary.

6.2       We will always delete data that is no longer required by a relevant law or jurisdiction in which we operate. We do this automatically, so you don’t need to contact us to ask us to delete your data.

7.          Your data protection rights

7.1       Data protection legislation gives you rights in relation to the personal data we may hold about you.

7.2       You are not normally required to pay a fee for exercising any of your rights. However, where we receive requests which are manifestly unfounded or excessive, for example because they are repetitive in nature, we may:

(a)        Charge a reasonable fee taking into account the administration costs of providing the information or taking the action requested; or

(b)        Refuse to act on the request.

7.3       We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months, but we will notify you if we need to do this.

7.4       Please be aware that there are exceptions and exemptions that apply to some of the rights which we will apply in accordance with the Data Protection Legislation. More detailed information can be found on the Information Commissioner’s Office website.

7.5       Your rights in relation to the personal data we may hold about you are as follows:

The right to be informed

We are required to tell you what data we collect about you, how it is being used, how long it will be kept and whether it will be shared with any third parties. We meet this requirement by providing you with this Privacy Policy.

The right of access to personal data

You have the right to request a copy of the personal data that we hold about you. We must provide this free of charge, within one month. This is often referred to as a subject access request. We will provide you with:

• Confirmation that we are processing your personal data;
• The categories of personal data;
• A copy of the personal data;
• Details of the purpose for which it is being or is to be processed;
• Details of the recipients or classes of recipients to whom it is or may be disclosed, including if they are overseas and what protections are used for those oversea transfers;
• The period for which it is held (or the criteria we use to determine how long it is held);
• Any information available about the source of that data;
• Whether we carry out any automated decision-making, or profiling, and where we do, information about the logic involved and the envisaged outcome or consequences of that decision or profiling;
• Information about your right to request rectification, erasure or restriction or to object to such processing; and
• The right to lodge a complaint with the ICO or another supervisory authority.

To help us assist you, please provide us with as much information as possible about the type of information you would like to see.

The right to rectification

You have the right to ask us to rectify personal data that we hold about you if you think it is inaccurate. You also have the right to ask us to complete information we hold about you if you think it is incomplete. If you would like to do this, email, call or write to us. You will need to provide us with enough information to be able to identify you. You will also need to notify us what personal data we hold about you is incorrect and what it should be replaced with.

The right to erasure (also known as the right to be forgotten)

In certain circumstances, you can ask for the personal data we hold about you to be erased from our records, where:

• You do not believe that we need your data in order to process it for the purposes set out in this Privacy Policy;
• If you had given us consent to process your data, you withdraw that consent and we cannot otherwise legally process your data;
• You object to our processing and we do not have any legitimate interests that mean we can continue to process your data; or
• Your data has been processed unlawfully or have not been erased when it should have been.

The right to restrict or prevent your personal data being processed

You have the right to request that we restrict the processing of your personal data in certain circumstances. You may request that we stop processing your personal data temporarily if:

• You do not think that your data is accurate. We will start processing again once we have checked whether or not it is accurate;
• The processing is unlawful but you do not want us to erase your data;
• We no longer need the personal data for our processing, but you need the data to establish, exercise or defend legal claims; or
• You have objected to processing because you believe that your interests should override our legitimate interests.

The right to data portability

You have the right to receive personal information you have given to us in a structured, commonly used and machine-readable format. You also have the right to request that we transmit this information directly to another organisation.

The right to object

You have the right to object to the processing of your personal data in certain circumstances. Whether it applies, depends on our purpose and lawful basis for processing your personal information.

The right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you with marketing materials. If you would like to withdraw your consent for receiving this information, please:

• Email or write to us. Or you can also click on the ‘unsubscribe’ button at the bottom of our marketing emails. It may take a few business days for this action to be implemented.

Rights in relation to automated decision making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

How to contact us

Please contact our Data Protection Officer if you have any questions about this Privacy Policy or the information we hold about you. If you wish to exercise any of your rights or if you wish to make a complaint about how we have handled your personal information, our Data Protection Officer can be contacted by email by post at:

Data Protection Officer

10 Park Place, Leeds, England, LS1 2RU

Email: info@clique.co.uk

If you have made a complaint and are dissatisfied with how we have handled your complaint then you have the right to complain to the Information Commissioner’s Office (ICO). The ICO can be contacted at:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113 (local rate)
Textphone service: 01625 545860
Email: casework@ico.org.uk

Changes to this Privacy Policy

We regularly review and, where necessary, update our privacy information. If we plan to use personal information for a new purpose, we update our privacy information and will communicate the changes via this Privacy Policy. Please check our website occasionally to ensure you are aware of the most recent version of this notice.