Our customers are extremely important to us, and we believe you have the right to a fair, swift, transparent, and courteous service.

Our promise to you is:

• We will treat your complaint fairly
• Try to resolve your complaint as soon as you contact us
• Keep you informed of our progress
• Learn from our mistakes to make things better.

Should you feel that we have not provided the level of service you would expect from us and wish to make a complaint, please contact us by emailing or calling our team:

Email: customerservice@clique.co.uk 

Telephone: +44 (0) 333 202 7119

Complaints Procedure

1. 1. 1. All will acknowledge your complaint within 3 working days.
      2. Your complaint will be investigated and we will endeavour to send a final response to you within 15 working days of receipt of your complaint.
      3.  If we are unable to provide you with a final response within this time, we will send you an update.
      4. If more than 35 working days from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you may be eligible to refer your complaint to the Financial Ombudsman Service depending on your location:

United Kingdom
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk

You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.

Ireland (and rest of Europe)
The Office of the Ombudsman
6 Earlsfort Terrace
Dublin 2, D02 W773
Ireland
Phone +353 1 6395600
Website: www.ombudsman.ie